Helping Individuals Register for an Account

Registration is 2 part: online and on paper

(signed statement agreeing to User Agreement with appropriate picture id/cheque in user's name)
If the person has an existing account and wants to upgrade to graphics (PPP), go to Part 2: Paper Registration

Part 1: Online

1. Seat the person at a public terminal (or tell them how to get to VCN's site from any computer)



2. Open Netscape (or their browser)



3. Tell the person about VCN's front page, especially:
   • Help link,
   • What's New link
   • Register links
   
   
4. Click Register



1. point out user agreement
2. click person
3. explain how to fill in the online form - especially info about password and login id
4. remain available in case they have questions or problems
5. ensure they have clicked the Submit button and seen their 'successful registration' information
6. ensure they go back and click Clear Form


Fill out Registration Form

Part 2: Paper Registration


After the person has registered online, or if they want to upgrade to graphics (PPP) access:


1. Have the person fill out and sign the top part of the Registration Form, or send a signed statement that says:

   "I have read and understood the contents of the June 1999 User Agreement and accept its terms of use for the Vancouver CommunityNet"

2. The volunteer fills out the bottom portions of the Registration Form:
1. Check identification (see Registration Form and circle type of id you accepted).
   
   
2. Do a User Search and print full name as it appears online and circle status of account (See User Support for Connecting)
   
   
3. Print your full name and login id on bottom of Registration Form so we can check with you if there are any problems.
   
   
3. Tell the person their account will be available within a few days.



4. Give them the appropriate HelpPage for setting up their connection.



5. Tell them about our training sessions on Mondays.



6. Ask if they will be taking out a voluntary membership in VCN.

Volunteer Manual Table of Contents