TABLE OF CONTENTS

Go to the Twiki Help Desk Pages for some more updated information.

VCN Volunteer Policies and Information

• Volunteer Protocols
  
• Volunteer Agreement
  
• Overview of Volunteer Information
  
• Useful VCN Contacts
  
• How to get Help
  
• Training Sessions

VCN Office and Public Access Site Help

• VCN Volunteer Office and Public Access Site
  
• Overview of Responsibilities

Account Registration and Information

• Helping Individuals Register for an Account
  
  
• Helping Groups Register for an Account
  
  • VCN Internet Account Information for Groups
    
  • How to Help a "604 Connect!" Group
  
  
• Helping Langara Students

VCN Office Telephone Help Desk

• Help Desk Telephones
  
• Logging Voicemail Messages

Request Tracker

• Request Tracker Procedures (overview)
  
• Protocols for working in the team
• Recording and Resolving Problems in RT

Troubleshooting VCN Accounts

• Troubleshooting Connection and Password Problems
  
• Password Reset Rules for Individuals
  
• Password Reset Rules for Non-Profit Groups

HelpPages

• Online General VCN Help Pages
  
• Configuring Windows 95/98
  
• How to Configure & Use Netscape & Messenger
  
• How to Configure & Use IE* and Outlook Express
  
• How to Configure Eudora Light 3.x
  
• Uploading a Web Page using WSFTP
  
• Uploading a Web Page to Your VCN Account
  
• Three ways to Access Your Web Space
  
• How to Configure a VCN Email Account in Outlook Express

Documents

• Documents For Public Distribution
  
• List of Files in VCN Paper Flow

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Credits

Many people have contributed to this manual. Special thanks go to Carol Lloyd and Lyndon Hiew for their help with this online version, and to Ernest Headey and Patrick Canny for help with organizing the hard copy. We also appreciate the contributions of the many other volunteers and staff who have provided feedback and help with developing the protocols and procedures.

This is a work in progress, so if you have feedback or a help page you'd like to contribute, visit the Volunteer Manual perlboard.

Volunteer Manual Table of Contents